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Model instruction on withdrawal from the contract

Only the Customer who is a Consumer is entitled to a 14-day withdrawal period. According to Art. 22 (1) of the Civil Code, a consumer is a natural person who performs a legal transaction with the entrepreneur not directly related to his business or professional activity.

Exception

Luma Milanówek reserves that the following products purchased at Luma Milanówek are non-returnable:

- dedicated / personalized products, i.e. with the initial / name or other inscription ordered directly on the product / packaging
- personal protective equipment, i.e. protective products, i.e. all kinds of masks, visors, half-visors and protective filters

The right to withdraw from the contract

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right to withdraw from the contract, you must inform us (Luma Milanówek, Jedwabna 1, 05-822 Milanówek, sklep@luma-milanowek.pl, tel. +48 796 216 910) about your decision to withdraw from this contract by an unequivocal statement (for example, a letter sent by post, fax or e-mail). You may use the model withdrawal form, but it is not obligatory. You can also complete and send the withdrawal form or any other unequivocal statement by e-mail on our website HERE. If you use this option, we will send you a confirmation of receipt of the withdrawal information on a durable medium (e.g. by e-mail).
To keep the deadline for withdrawing from the contract, it is sufficient for you to send information regarding the exercise of your right to withdraw from the contract before the deadline to withdraw from the contract.

Consequences of withdrawal from the contract

In the event of withdrawal from this contract, we will reimburse you all payments received from you, including the cost of delivering the goods (except for additional costs resulting from the method of delivery chosen by you other than the cheapest standard delivery method offered by us), immediately, and in any case no later than 14 days from the date on which we were informed about your decision to exercise the right to withdraw from this contract. We will reimburse the payment using the same payment methods that you used in the original transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees related to this return. We may withhold the reimbursement until we receive the item or until proof of its return is provided to us, depending on which event occurs first.
Please send back or give us the item or Luma Milanówek ul. Jedwabna 1 05-822 Milanówek, immediately, and in any case not later than 14 days from the date on which you informed us of your withdrawal from this contract. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only responsible for reducing the value of things resulting from using it in a different way than was necessary to establish the nature, characteristics and functioning of things.
The right to withdraw from the contract by the consumer is excluded in the case of:

Agreements where the subject of the service is a non-prefabricated item, manufactured according to the consumer's specifications or serving to satisfy his individual needs.
Agreements where the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the packaging has been opened after delivery.

TEMPLATE FORM OF WITHDRAWAL FROM THE CONTRACT

(this form should be completed and returned only if you wish to withdraw from the contract)
- Addressee Luma Milanówek, Jedwabna 1, 05-822 Milanówek, sklep@luma-milanowek.pl, tel. +48 796 216 910

 
- I / We (*) hereby inform / inform (*) about my / our withdrawal from the contract of sale of the following items (*) contract for the supply of the following items (*) contract for specific work consisting in the performance of the following items (*) / for the provision of the following service (*)

- Date of conclusion of the contract (*) / receipt (*)

- Name and surname of the consumer (s)

- Address of the consumer (s)

- Signature of the consumer (s) (only if the form is sent in paper version)

- Date

(*) Delete as appropriate.

© Luma Milanówek, 2020

Prices of goods are given in Polish zlotys and contain all components, including VAT, customs duties and any other components.
In the online store Luma Milanówek for your order you can make a payment as follows:

- by bank transfer
Luma Milanówek
Ul. Jedwabna 1
05-822 Milanówek
Poland

mBank for payments in PLN
Account Number: 30 1140 2004 0000 3802 7653 7895
mBank for payments in USD
Account Number: 74 1140 2004 0000 3312 0593 7513
mBank for payments in EUR
Account No. 12 1140 2004 0000 3412 0640 2046

- cash on delivery

- PayU payment

- PayPal payment
Additional charge: 3.0 %

- Dotpay payment

- PayNow payment

Payment is collected at the time of placing the order.

The customer who has chosen to pay by bank transfer is obliged to pay the fee for the placed order within 5 working days from the date of placing the order. Otherwise, the Seller's offer is not binding and the order is removed from the system. In the title of the payment, you only need to enter the number of the order you are placing. It is possible to extend the payment period with prior notice of the service of the Luma Milanówek online store.

Payment by credit card or online
Online payment authorization and credit card is carried out by a professional online payment processing system PayU. After selecting the payment option, the customer is redirected to a service that allows authorization of the transaction.

© Luma Milanówek, 2020